IT/IS Department
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Help Desk Assistance.
Place information online with regard to how employees can obtain system and network help. A more sophisticated approach puts the knowledge database on the intranet which employees can use to perform querying and submit requests for possible solutions to their problems. This way, end users can resolve many of their own problems. If the problem is still not resolved, the user can then submit a request to the appropriate help desk staff member.

Policies and Procedures.
An intranet can be used to communicate to employees the policies and procedures regarding computer systems and networks. This could include information on such topics as help requests, remote access privileges, internet usage, security, virus information, software distribution, network printing, network faxing, etc.

Software Fixes and Patches.
By using the intranet as a central repository for information on software fixes and patches, employees engage in minimal reinvention of the wheel.

Software Distribution.
An intranet is an ideal mechanism for distribution of software compared to traditional methods such as diskettes or CDs. Its simpler when employees can easily get the software they need when they need it.

Software Documentation.
PlACI, Inc.ng software documentation and other user documentation on the intranet can save printing costs. Using search, users can easily find just what they are looking for, and if necessary, print out specific pages.