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ACI
Privacy Policy
ACI's policies and procedures for handling customer
information have been created with the understanding that
Internet technologies are still evolving and that Internet
business methods are continuing to evolve to meet the
needs and opportunities of the changing technologies.
As a result, ACI's policies and procedures are
subject to change.
In the course of serving its customers, ACI
acquires, stores and transmits customer communications
and information that customers may regard as private or
sensitive. Some of this information - such as the customer's
name, address, telephone number, and credit card data
- is provided to ACI by its customers in order
to establish service. Other information - such as the
customer's account status, choice of services, and customer
logs - is created and maintained by ACI in the
normal course of providing service. ACI also
uses cookies, which are small pieces of information that
a web site can store in a designated file on a user's
computer for various reasons. For example, ACI
uses cookies on the landing pages of products sold online
which record the customer information that is required
on the order form. This information is then forwarded
to an internal sales tracking database within ACI.
In addition, ACI may store customers' electronic
mail and other communications as a necessary incident
to the transmission and delivery of those communications.
Data Security
ACI will protect the confidentiality of its
customers' information, account information and personal
communications to the fullest extent possible and consistent
with the law and the legitimate interests of ACI,
its partners, its employees and other customers of ACI's
services. To protect the loss, misuse, and alteration
of information that is collected from customers, ACI
has appropriate physical, electronic, and managerial procedures
in place.
How is customer information used?
ACI may share customer information with selected
partners, for example, to provide customers with information
about products which might be of interest to the customer
or to enable the customer to take advantage of special
partner programs. ACI may also use customer
information to provide its customers with system information
or information about new or upgraded products.
Disclosure of customer information
and communications
ACI will not otherwise disclose its customers'
personal and account information unless ACI
has reason to believe that disclosing such information
is necessary to identify, make contact with, or bring
legal action against someone who may be causing harm or
interfering with the rights or property of ACI,
ACI's customers, or others, or where ACI
has a good faith belief that the law requires such disclosure.
ACI also will not, except for reasons stated
below, disclose to third parties the contents of any electronic
mail or other electronic communications that ACI
stores or transmits for its customers. The circumstances
under which ACI will disclose such electronic
customer communications are when:
1. it is necessary in order to provide service to the
customer;
2. it is necessary to protect the legitimate interests
of ACI and its customers;
3. it is required to cooperate with interception orders,
warrants, or other legal process that ACI determines
in its sole discretion to be valid and enforceable; and
4. it is necessary to provide to a law enforcement agency
when the contents are inadvertently obtained by ACI
and appear to pertain to the commission of a crime.
ACI disclaims any intention to censor, edit
or engage in ongoing review or surveillance of communications
stored on or transmitted through its facilities by customers
or others. ACI will, however, review, delete
or block access to communications that may harm ACI,
its customers or third parties. The grounds on which ACI
may take such action include, but are not limited to,
actual or potential violations of ACI's Acceptable
Use Policy.
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